What types of information do you collect from your customers?
We collect information about you primarily in three ways: (1) through information you voluntarily provide when you register with, make purchases from and otherwise use Helping Hands. (2) Through cookies and web beacons, which automatically gather data from your computer when you access certain services. We collect our customers’ personal information because it helps us provide the best services and products, and we take the security of your information seriously. (3) We might obtain personal information about prospective customers from agents, consultants, contractors, carriers and other third parties.
These are the types of information we collect and manage:
Contact information | When you register, make a purchase with Helping Hands or use our optional services, we ask for your name, mailing address, e-mail and telephone number.
Contact us | When you ask us questions, send comments to us or seek our help, we might collect and save that data.
Miscellaneous | If you choose to use our notify-a-friend program, wish-list feature or reminders, we might collect and save that data.
Subscriptions | If you request our e-newsletters or other promotional notices, we might collect and save that data. If you sign up to receive e-newsletters, we might ask for information about what interests you.
What are cookies, and does Helping Hands use them?
When you use the Internet, the websites you visit put little bits of information—called cookies—on your computer’s hard drive. Cookies serve three general purposes: session management, personalization, and tracking.
We use session cookies, which expire as soon as you leave our website, to maintain data while you are at our site. For example, it will keep items in your shopping cart while you continue to browse our site.
You can control your computer’s cookies. Use the “Help” feature of your browser to learn how to disable cookies, delete them or prevent them from being placed. We recommend that you leave Helping Hands cookies enabled so you can enjoy the shopping features that we offer.
What are web bugs, and do we use them?
A web bug, also known as a tracking bug or web beacon, is a small transparent graphic that tracks when you read an e-mail or web page, what computer you use to read the message, and how you forward messages. We use web bugs to compile data about our customers’ shopping and browsing habits while they visit our website. For example, if you arrived at our website via an advertisement we placed on a third party’s website, the web bug lets us know. This valuable information helps us market and manage our website and improve experience while you’re shopping with us.
What if I don’t want to provide my personal information?
If you buy something from us, ask us questions, request help or subscribe to our services, we need your information. We respect the confidentiality of your personal information as described in this Privacy Statement, whether you provide it over the phone, in writing, through our website or by other means.
Will you protect my personal information?
Your personal information is encrypted when it is sent to any website beginning with “https.” Our servers store your information in a restricted-access facility. When we communicate with you about your order, we use only the last four digits of your credit card number.
How will you use my information?
First and foremost, we need it to process your orders and to communicate with you about your orders. Additionally, we use your contact information for e-mail newsletters, promotions and to respond to your requests for information. Second, our marketing team and managers use your personal information for research on how to improve our products, customize your content and offer the best services possible. Occasionally, we might ask you to complete a survey or short questionnaire to help us improve our business; your participation is not required. Finally, the information we collect via cookies and web bugs is used to analyze how our customers access, use and navigate our site. The data will teach us how we can improve our content, market our services and enhance your shopping experience.
Do you share my personal information with third parties? How?
If you use a credit card for your purchase, we share your information with your financial institution (Visa, MasterCard, Discover, American Express, and PayPal). If we ship items to you, we share certain information with the delivery service (UPS, USPS or any other mail carrier). If you purchase an item that ships direct from another company, such as a manufacturer, we will share your information with that company.
We might grant access to our customers’ information to third parties who perform business on our behalf, such as customer service, accounting, research and development, marketing, IT and records management. These entities use the information to perform functions that we hire them to do, and we DO NOT authorize them to use that information for any other purpose.
If you use one of our third party affinity programs, we will share information with the other entity— and them with us—concerning your purchases. If we ship your purchase to a third party or you use our notify-a-friend feature, we will contact that person, if you request it.
If you use the social media sharing buttons on our site (such as Google+, Facebook and Twitter), you give us permission to share certain personal information about you with those entities. If any part of Helping Hands™ or one of our affiliates merges with acquires or is acquired by another entity, our customers’ personal information could be part of the transferred assets. If this happens, the acquiring entity or we will notify you via e-mail or by posting notice on our website. We reserve the right to share your personal information with our affiliates as it pertains to our business, when we believe it is legally necessary and to enforce the General Terms and Conditions of this website and our other services. We reserve the right to share your personal information when we believe it is necessary to protect the safety, property, rights or other interests of Helping Hands and its customers.
What are third party affinity programs?
A third party affinity program is when two—or more—entities partner for mutual benefit. For example, a university might partner with a bank to offer its alumni a MasterCard. When we advertise Helping Hands™ products on other sites, and you click to our services and purchase products, we share information about your Helping Hands purchases with these other member organizations.
What about children? Do we protect their information?
Our terms and conditions state that you must be over 18 to use our services and purchase our products. In addition, we do not knowingly collect information from anyone under 13 years of age.